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Via secure SMS-email-push communications, patient-provider messaging, and telemedicine, the Personix patient engagement platform offers secure engagement solutions that enhances patient engagement, advances outcomes analytics, improve expenditures, and maximize workflow efficiencies at an enterprise level.

Personix was created for health care providing facilities an opportunity to easily add, consolidate, or replace their current engagement platforms, provide telemedicine and educational services, and provided customized, client-branded, mobile communications.

The comprehensive Personix patient engagement solution maximizes patient-physician cooperation, assesses outcomes, enhances profitability, and amplifies brand recognition.

The Personix patient engagement platform was developed from the ground up “in-house”. This means fewer 3rd party licenses, reducing ongoing expenditures. This also means fewer 3rd party business associate agreements, reducing headaches. And not relying on 3rd party platforms means we are nimble. Addressing customer needs in real time is our core strength.

The Personix software was designed to manage low and high load environments. Therefore, Personix is scalable from doctors’ offices to ambulatory surgery centers, to hospitals and entire health systems.

Our in-house team can pair Personix with any platform that offers an API. Including electronic health records, revenue cycle management, and practice management. Personix is agnostic to the systems you utilize.

Personix can follow the patient through their entire experience. Starting with the first doctor's visit and continuing for as long as your mission directs. For years, if needed. Long term analytics is key for assessing patient care strategies.

Patients may view and respond to messages via the Personix App, emails, SMS texts, and through the telehealth portal.

Designated family members or caregivers may also receive and respond to messages. Providers may add additional contacts via the clinician control panel.

The Personix application is preferred for patient surveying, remote monitoring, telemedicine, and e-consultations and webinars. However, patient messaging may be available via email and SMS text without the application.

Questions pertaining to Personix may be directed to the toll-free support line at 1-877-620-6060 between 7:00 AM and 7:00 PM ET, 365 days per year. You may also contact our team at support@Personix.app.

Personix offers many channels for communicating with patients including SMS texts and emails created within the clinician control panel.

Personix data and analytics may be exported as a CSV file or as a PDF. Selected files may be available for direct EHR insertion or automatically emailed to designated providers for ongoing quality assessments.

Yes. Personix was developed to easily private brand all platforms.

Our team loves to help. Personix offers ongoing on-site and on-line live support. Our 24-hour support line is available 365 days per year to address any questions or concerns that may arise for advanced technical support relating to software, servers, and database administration. Additionally, video tutorials are provided, and instruction bots are infused throughout the platform.

The Source code is proprietary to Personix. Only Personix developers are allowed access to the source code.

Personix is hosted on our own cloud-based servers. However, our team will support the solution that is best for you. PERSONIX software and data may be hosted on your preferred server or a dedicated jointly managed server. The Personix team will require access for ongoing updates. Minimum server technical requirements will be required.

Of course. Personix was created with customization in mind. Updated modules may be added, dynamic inputs inserted, identity updates, portal customizations, and new interfaces created at any time. Our team loves customizations.

Yes. The Personix Patient Engagement platform was first created to assess acute pain following surgery. This platform has expanded to quantify an infinite surveying platform custom to all experiences for all patients.

Personix surveys are created in the control panel by an administrator, department manager, or clinician. Surveys may be created for an individual patient, patients by department, by patient group, for an entire facility, or for the entire health system. These surveys may be created for immediate delivery or scheduled by a trigger or an event. A question or a set of questions creates a survey. A survey or a collection of surveys creates a profile.

The Personix surveys platform allows for an infinite combination of questions, built into single or multiple incidents that may be scheduled for a single event, or an infinite number of timed events, that create a profile. Profiles may be tied to a wide variety of triggers. Profiles can be triggered by any data field available in the electronic medical record, by a patient checking in or checking out, or a pushed occasion.

The Personix platform currently allows for multiple choice, check boxes, radio buttons, and text boxes.

Yes. Personix can interface and share data with any Electronic Health Record (EHR) or preferred platform offering an API.

Yes. Performance snapshots, static analytics, and dynamic analytics are all available through the control panel. Refer to the analytics page for more detail.

Yes. The Personix patient engagement application will alert defined specific users to specific events or trends within the patient population.

PERSONIX leverages a patient's email address and cell phone number to push surveys via the patient's email address or SMS texting system. IVR (interactive voice response) is also available and is an aid for visual or hearing-impaired patients.

Personix surveys are created in the control panel. Banks of questions are available by care type. Pre-created questions may be selected, or a new question may be created and added to the system for your specific needs. Choose one or more questions and name/save them as a survey. Choose one or multiple surveys to create a profile and tie to a trigger. For example, Hip Replacement Follow Up.

Personix patient engagement surveying profiles may be triggered by any data field available in their electronic medical record, a pushed occasion, or simply by the patient checking in or checking out of a facility.

Yes. All Personix platforms allow for private branding by physician’s offices, hospitals, and health systems.

Yes. Broadcast messages may be created for an individual patient, patients by department, by patient group, for an entire facility, or for the entire health system. These messages may be created for immediate delivery or scheduled by a trigger or event. Great examples of these types of messages include “did-you-Know's”, morale, education, marketing, holiday messaging, current events, updates, weather emergencies, etc. A great way to improve the overall patient experience.

Yes. Personix offers admissions-based messaging that may include pre-admission instructions and videos, checklists and questionnaires, assessments, and administrative forms for office visits, procedures, and rehabilitation services.

Personix messages are created in the control panel by an administrator, department manager, or clinician. Messages may be created for an individual patient, patients by department, by patient group, for an entire facility, or for the entire health system. These messages may be created for immediate delivery or scheduled by a trigger or event.

Yes. Common topics for education include self-care, preparing for your stay, following your discharge, understanding your procedure, patient rights, where to go, emergency preparedness and understanding insurances are common educational messaging topics.

Yes. Reminders may include upcoming appointments, new lab results, new invoices, Rx refill status changes, health summaries, new documents, survey reminders, exercise reminders, RPM (remote patient monitoring) reminders, return documentation reminders, device return reminders, etc.

Yes. Exercise tutorials and instructions, treatment plans and ongoing reminders, and lifestyle suggestions may all be incorporated into your messaging plan.

Yes. Several tools are available for administrators, managers, and clinicians to better understand how to utilize the Personix patient engagement platform. Step by step videos, tutorials, animations, and documents are available to help in educating your staff and make the process as simple as possible.

Yes. Several tools are available for patients to better understand what Personix is and how to utilize this novel tool. Videos, tutorials, animations, and documents are available to help patients with their Personix experience.

Personix leverages a patients email address and cell phone number to provide communications via the patients email app or SMS texting system or through a push notification sent to patient’s mobile app . IVR (interactive voice response) is also available and is an aid for visual or hearing-impaired patients.

Yes. Step-by-step videos, tutorials, animations, and documents may be delivered via Personix for a wide array of self-care. Simple procedures such as bandage removals, catheter removals, device returns, and self-diagnostics may be communicated. More advanced self-care messaging may be offered in tandem with the Personix telemedicine feature.

Yes. Patients may choose not to join or may opt out of Personix at their own discretion.

The Personix messaging platform allows for an infinite combination of questions or messages, built into single or multiple incidents that may be scheduled for a single event, or an infinite number of timed events, that create a profile. Questions, messages, and profiles may be tied to a wide variety of triggers.

The Personix patient engagement messaging module may be triggered by any data field available in their electronic medical record or simply by being checking in or checking out.

Although setting up standard messaging is very simple, personalizing messages to triggers such as specific event, pushed occasion, procedure type, facility, patient demographic, or diagnosis is also very easy. There are no limits to the messaging opportunities available through the Personix open architecture messaging platform. Messages may be specific to the patient, may include dynamic variables, and may include an infinite variety of links, documents, videos and/or instructions.

Yes. Personix allows for dynamic variables. These may include, but are not limited to, data found in a patient’s electronic medical record.

Yes. Personix utilizes an enterprise IVR platform.

Yes. All Personix platforms allow for private branding by physician’s offices, hospitals, and health systems.

The Personix patient engagement platform offers video e-consultations via provider invitations. The patient receives a secure notification with a link to the portal that allows for a secure connection.

Yes. Repeat and scheduled webinars may be created via the clinician control panel. Multiple upcoming appointment reminders may be customized by appointment time scheduled triggers.

Congress enacted by the 104th United States Congress.

 Healthcare providers in the US must comply with HIPAA regulations, which were designed to provide privacy standards to protect patients’ medical records and other health information supplied to health plans, doctors, hospitals, and other healthcare entities.

 Although there is no definitive HIPAA certification for any organization, Companies offering healthcare IT solutions can be HIPAA-compliant. This means that they adhere to HIPAA regulations and take the necessary steps to ensure their products effectively protect sensitive patient information. 

Personix has a long history in helping healthcare organizations meet and understand HIPAA guidelines.

All Personix patient engagement platforms are HIPAA-compliant and adhere to all HIPAA regulations. Covered partners necessary for our platforms are also mandated to be HIPPA compliant and maintain updated business associate agreements.

Personix utilizes AES (Advanced Encryption Standard) – 256 bit SSL (secure socket layer)/TLS (Transport Layer Security) symmetric block ciphers to encrypt all sensitive data.

All Personix data storage centers, websites, and mobile applications are regularly audited in accordance with SAS (Statement on Auditing Standards) No. 70, also known as SAS-70, and represents that Personix undergoes in-depth examinations of their control objectives and control activities, which include controls over information technology and related processes.

Personix works with the most common healthcare interface, Health Level Seven’s (HL7) Fast Health Information Resource (FHIR) via Personix's comprehensive API. We can also build custom integrations. Personix's enterprise patient engagement platform can be interfaced with any Electronic Health Record (EHR) or Practice Management (PM) software system.

We can help you design and build the perfect solution whatever the use case may be. Contact one of our representatives to learn more.

Protecting the privacy of your patients’ personal health information is a top priority for us. Personix undergoes regular third-party HIPAA audits and other security-related audits. Our datacenters are hosted by HIPAA compliant vendors from the US who signed BAA with us. Your data is encrypted at rest and in transit using Advanced Encryption Standard (AES) technologies and Transport Layer Security/Secure Sockets Layer (TLS/SSL), Internet Protocol Security (IPsec) protocols". We will also sign a Business Associate agreement for HIPAA compliance purposes.

We will work with your team to develop these training materials and overall training plan.  Training hours are included in all purchases of Personix Patient Engagement Solution. We will train an individual or a select group of people at your organization to use the portal. We can provide clients with a product manual and how-to videos about the platform.  

Yes. Personix meets or exceeds all security requirements pertaining to patient portal software, as set forth in the standards for MACRA/MIPS and HIPAA.

No, unless the channels and the communication itself are protected with appropriate encryption and the messages you are sending is intended for only the authorized user.

HIPAA-compliant features of Patient Engagement Solution include:

• HIPAA compliant Messaging - E-mail, SMS, Push notifications, Alerts, Surveys
• HIPAA-compliant Telehealth appointment scheduling, appointment reminders, etc.
• HIPAA compliant patients onboarding and consent
• HIPAA Compliant Provider Dashboard